Whirlpool manufactures refrigerators and freezers in a wide range of models, including side-by-side models that are energy efficient and labeled as Energy Star compliant. But as with any appliance, problems can occur from time to time. If the freezer compartment of your Whirlpool side-by-side does not seem to be cold enough, there are a few common causes that most homeowners can troubleshoot without calling a professional.
Verify the power cord is plugged into a grounded, three prong outlet, and that power goes to the outlet. You can test this by plugging a lamp into the outlet. If it does not work, reset your circuit breaker or replace the fuse powering the outlet. If this does not restore power to the outlet, there may be an issue with your electrical system that requires the services of an electrician. If there is power going to your refrigerator, check the cooling control. If cooling is turned off, the refrigerator cannot get cold. To turn cooling on or off, you must simultaneously press and hold the “Lock” and “Filter” buttons for 3 seconds.
If the door to your freezer is opened too frequently, or an item inside the freezer prevents it from closing, the freezer does not cool properly. Sometimes a dirty or damaged gasket on the freezer door prevents it from fully closing as well. You can test the gasket seal by inserting a piece of paper between the freezer and the gasket and closing the door. If you can pull the paper out with little or no resistance, the gasket requires cleaning. If cleaning does not correct the problem, replace the gasket.
New Whirlpool side-by-side refrigerators and those recently filled with a large amount of food require time to cool, so wait 24 hours for it to cool completely and the freezer should begin working properly. Turning the temperature controls to a colder setting does not make the freezer get colder more quickly. If this is not the issue, check the temperature control. Touch any control button on the dispenser panel to activate your refrigerator’s display screen. The factory recommended set point for your freezer is 0 degrees Fahrenheit, and the refrigerator should be set at 37 degrees Fahrenheit. To view the temperature setting, hold the “Temp” button down for 3 seconds. The display shows the refrigerator setting first. Press “Lock” to raise the temperature and “Fast Ice” to lower it. Press “Temp” again to view the freezer settings, and adjust these the same way. When finished, press “Filter” to save the settings. If the temperature is set properly, make sure that nothing blocks the vents inside the freezer. If you have reset the temperature to a colder setting, wait 24 hours for the freezer to reach its optimum temperature.
Whirlpool side-by-side refrigerators typically have a defrost system that automatically defrosts the freezer periodically. The freezer stops cooling to turn on the defrost heater, but should resume cooling after about an hour. If the freezer still does not get cold after an hour, a faulty defrost timer may be the cause or the refrigerator wiring may be damaged. Contact a qualified appliance repair technician for service.